HOME SOLUTIONZ FAQ’s
How do you hire and screen your Installers?
All of our installers have years of professional experience, a closely monitored quality/customer service rating and are prescreened. They go through an extensive vetting process so you can feel safe with them in your home and confident about their work.
Do you stand behind your work?
We protect our clients in two-ways: With our 100% Satisfaction Guarantee and our Iron-Clad Lifetime Labor Warranty. In the very rare cases there is failure due to defective product or application, we’ll come back free of charge to make sure the affected areas are repaired. We put all our promises in writing.
Are you licensed, Bonded, and insured?
Absolutely! We protect our customers by carrying the appropriate coverages for general liability and workers compensation. Additionally, we are licensed by all local authorities and continually seek out industry recognized certifications and designations to add to our customer’s peace of mind.
What process do you use to prepare surfaces to make sure the material “sticks?”
We remove all loose and flaking materials from all surfaces. Often, this is done by sweeping, pressure washing or manually scraping. Sometimes, surfaces have to be scuffed up, abraded, profiled, or even primed to guarantee adhesion. That’s why we take our time where it counts – in the preparation.
Do you provide an “estimate” or a “firm quote?”
All of our quotes are firm. The price will not change. The only hourly services we offer are related to Floor Prep & Wall Prep. When applicable, this is noted clearly in the quote.
Will you keep our property clean and tidy?
YES! We use a daily checklist to make sure we keep the work area orderly and all tools/equipment stored in one place.
What type of products do you recommend?
We use Shaw, Mohawk, Lexmark, Dunn Edwards, and a few other trusted brands because we have a strong relationship with the brand and they produce quality products. This means if there is ever a manufacturing defect, we know that they will stand behind their products and our work. However, we do make exceptions when there are superior products in specific situations or if our customers have a strong product preference.
When do you take payment?
We are different from a lot of companies that require 100% upfront. We only require a 50% Deposit and the remaining balance isn’t due until the day of installation. The only exceptions are when specialty products, such as special-order products, epoxies or other items are ordered from specialty shops.
Can you provide references?
Sure thing! In fact, in this page, you’ll find a few already! Plus, we leave behind a “project book” for you to view while we are completing your project proposal on-site in our company vehicle.
So what are you waiting for?
Get started today!
Fill out the form below so that we can prioritize you and schedule you for a FREE ESTIMATE of our services.